At Mindful Kids, we always strive to offer the best possible experience for children, families, and educators. We welcome feedback, both positive and constructive, to help us grow and improve. If something hasn’t met your expectations, we want to hear about it and put things right as quickly as possible.

Step 1: Informal Resolution
We encourage you to first speak with the person involved, or email us at breathe@mindful-kids.co.uk. Many concerns can be resolved quickly with a friendly conversation.

Step 2: Formal Complaint
If the issue isn’t resolved informally, or you feel it’s serious enough to skip that step, please submit a formal complaint via email or post. Be sure to include:

• Your name and contact details

• Details of the concern (what happened, when, and who was involved)

• Any relevant supporting information

 

Please send to:
Complaints Officer
Mindful Kids
breathe@mindful-kids.co.uk

Step 3: Investigation and Response
We aim to acknowledge all complaints within 3 working days and provide a full response within 10 working days. We may contact you for more information or to discuss the matter further.

Step 4: Further Steps
If you’re not satisfied with the outcome, we’ll let you know how to escalate your concerns, which may involve referring the matter to an external body (depending on the nature of the issue).

We treat all complaints confidentially, respectfully and fairly.

Your feedback helps us make Mindful Kids better for everyone.

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